Refunds and cancellations

This page explains what happens when you cancel, change class, or when we change or cancel a class. The version that applies to you is the one shown when you paid; it is saved with your order and shown on your receipt, so later changes never alter what you agreed to.

Holding a place while you pay

When you choose a class we hold a place for you for 180 minutes while you complete payment on our payment provider's secure page. If you don't finish, the place is released automatically and you are not charged.

Your place is confirmed only when the payment provider confirms your payment. If a payment arrives after your hold has ended and the class has filled, you will not lose your money: we will contact you to arrange a full refund or a place in another class.

If you cancel

• Cancel at least 7 days before the class starts: 100% of the price paid is refunded.
• Cancel at least 3 days before the class starts: 50% of the price paid is refunded.
• Cancel after the last cutoff: 0% of the price paid is refunded.

Before you confirm a cancellation, your dashboard shows the refund amount (or that it will be reviewed) and what happens to your access. Cancelling ends your access to the class materials, live sessions and test bookings for that class.

A refund and a cancellation are recorded separately. A partial refund does not cancel your place by itself, and a canceled place is shown as refunded only once the refund has actually been sent.

Changing class

You can move to another open class of the same course until 3 days before your class starts, for a fee of $150.

Your new place is reserved before your old one is released, so you can't end up without a place.

Missed sessions and no-shows

If you miss a class session or an assessment without telling us before it starts, it is forfeited in full: no refund, credit, transfer or make-up.

Waitlists

Joining a waitlist is free and does not secure a place. When a place opens, the first eligible person in line receives an offer that is reserved for 72 hours. You are never charged automatically; you choose whether to complete checkout.

If we change or cancel a class

If RNK Academy cancels a class, or materially changes its schedule, we stop selling places, keep the class list, and contact everyone enrolled. You can choose a place in another class of the same course, or a full refund (and, for a schedule change, to keep your place). We never move you silently or change what you agreed to.

Classes that need a minimum number of learners say so, with the date the decision is made, before you pay.

Access period

Access to course materials lasts until 7 days after your class ends.

How refunds are paid

Refunds go back to the original payment method through our payment provider. Your dashboard shows each refund as requested, being processed, sent, or delayed. Banks can take several days to show a refund. We send an approved refund within 5 business days.

Disputes

If you disagree with a decision, please send a help request first; a person will review it. If that does not resolve it, email [email protected] with "Complaint" and your order number in the subject. Someone senior at RNK Enterprise will review it and reply in writing within 14 days.

These policies do not take away any rights you have under consumer law where you live, including any legal right to cancel a purchase within a set period.

Policy version: 1.0