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Help and support
Questions before you enroll, problems signing in, or anything about a class or test.
Common questions
I can't sign in
Use reset your password. If you no longer have access to your email address, send a request below; you don't need to be signed in. We will never ask for your password.
I paid but don't see my class
Your dashboard shows "Payment being confirmed" while we wait for the payment provider. Please don't pay again. If it hasn't cleared within an hour, send a payment request below with your order reference.
How do I cancel or change class?
From your dashboard, choose "Cancel or change class". You'll see exactly what happens to your refund and access before you confirm.
A class or test is about to start and something is wrong
For urgent help on the day: call (984) 837-0597.
How do I request accommodations?
Sign in and choose "Request accommodations", or send an Accessibility request below. We only ask for what we need to arrange them and never require medical documents by default.
Where is my certificate?
When your instructor releases a passing result, a certificate link appears with the course in your dashboard. Each course page explains the training and assessment it includes. Any RNK Academy completion certificate records the course requirements you met. It does not by itself establish an accredited qualification, professional license or third-party credential.
See also: How it works, Refunds and cancellations, Accessibility, Send feedback.